Customer satisfaction is very important to us, please contact us immediately 1-800-380-3213 or firstname.lastname@example.org, if there is an issue with your order. Please tell us the reason that best details your item issue, along with images if available. Claims must be submitted within 10 business days of receipt. Keystone reserves the right to refuse returns.
Return policy applies to blank orders only. Personalized items are not eligible for returns. Upon reviewing and accepting your claim, full or partial refund, replacement or exchange will be processed within 7-10 days of receipt of returned goods. A 10% restocking fee is applied to all returns.
If the orders are shipped via Fedex, UPS or USPS. Please note that opting for Overnight or Second Day Air does not mean that you will receive your order the next day. Delivery time is based on the time it takes to produce your item PLUS the shipping time*.
*Production time + Shipping time = Delivery time
All shipments leaving our factory are inspected and signed for by the carrier. Most orders are shipped via UPS, depending on the destination and weight/size of the shipment. Fedex and UPS will not deliver to PO boxes.Once the order has left the warehouse, Keystone will not accept responsibility for any delays caused by the shipping company. If shipping is delayed on an “expedited” shipping order, ONLY THAT PORTION OF THE SHIPPING CHARGES WILL BE CREDITED BACK BY UPS.Keystone will not be held responsible either in the event the customer is not available for delivery or the customer refuses delivery. Keystone does not offer order pick-ups to any of our clients.
If a substantially large order requires inside delivery or a residential delivery please specify that information when placing the order. This type of delivery may incur additional charges.